Meet Brittany. Brittany is a Tour Associate at Brightspark Travel and is passionate about student travel. We had the opportunity to sit down with Brittany to learn about what she looks forward to each morning. To learn about her experience, continue reading!
What is your role at Brightspark?
I am a Tour Associate at Brightspark Travel. I specialize in working on Springfield tours since at this point, most of my schools do go to Springfield (or surrounding areas), but I also sell and operate one-day tours to other destinations such as Chicago and even one-day Washington, D.C. tours.
What is a typical day like for you?
I feel like my days go by very fast here! I have a cozy spot at my desk where I spend the day on the computer with my classical music on and a bag of candy on my right. I’ll come in, make my breakfast in our fun kitchen, chat with some coworkers and then I’m off to work. I will first answer any emails, phone calls, etc. — and then I’ll work on putting some quotes together for my clients. I always enjoy putting these together. Since I work on all aspects of my tours, I’m kept pretty busy. There’s a lot that goes on with the operating side that many don’t realize. There’s questions to answer, itineraries to put together, sites and meals to push through for our reservationist, and so much more. Things can often get pretty busy, especially in the spring season, but truth be told, I love it and I thrive off of the crazy!
How did you hear about Brightspark? How long have you been working here?
Before Brightspark, about two and a half years ago, I was working for a timeshare company. My coworker at the time would talk about her job at Brightspark, and I was so envious of her because the job sounded right up my alley. Shortly after, I became a temp in the customer service department and my journey with Brightspark had begun! A few months later, I applied to be a Tour Associate and served in that role for roughly a year and a half where I worked on the specifics of several different destination tours. I started my current positon in January 2016 and really enjoying it thus far, as it is a combination of my old position and a new one in sales. What I love most is that I am able to see each tour through to the end. Also, I am a huge proponent of these one to two day tours (some as long as three to four days); I don’t think that students need to necessarily go far away to learn responsibility and about a given subject when they can get just as much takeaway in their own backyard. (That being said, I’ve been on one of the Washington, D.C. tours with one of our schools and it’s quite an experience!)
What’s your favorite part about working at Brightspark?
I love the atmosphere here, from the color of the walls and carpet to the quality of people I work with. Coming to work isn’t a chore, it’s not even something I can just tolerate — it’s something I look forward to. I talk to teachers about student travel for eight hours a day. I consider myself pretty blessed.
Before working at Brightspark, what was the most unusual or interesting job you’ve ever had?
I worked in a kitchen for two summers. I can’t cook, nor do I have any interest in cooking. I would live off of mac and cheese and Taco Bell if I could.
What tips do you have for teachers traveling with students?
This is supposed to be fun. Don’t worry, everything will all come together! We are in the backend making sure of it. We care about your tour just as much as you do!
How do you balance your career at Brightspark and your life outside of work?
Balance is so important. It’s quite easy to lose track of time here, but I do try and leave at about five to six p.m. every day and get home for a good workout or some yoga. I also make time to volunteer or visit my sister to allow myself to decompress.
How do you like the new Brightspark office? Any favorite perks you’d like to share?
I absolutely love it. Perks: More separation in the office for privacy, huge beautiful windows, and of course, an ice machine.
Where is your favorite vacation spot?
I will always answer Scotland to this question. Never have I ever seen anything more gorgeous and as nice of people. I dream of going back!
Interested in working with Brittany and other fantastic coworkers? Check out our careers page for available positions!
You can also follow us on Twitter for more behind the scenes action at Brightspark Travel: @BrightsparkTour